Meet retail workers on the front lines of the Covid-19 pandemic

- We're asking everyone to work at home if possible. Postpone unnecessary travel. We recognize that while many American workers can work from home, many others cannot. - We're keeping our stores open to serve the American consumer.

- They're stocking up their stores like they've never stocked them before. - And create an environment that's safe for our team members, making sure that they feel supported during this very critical time.

- So here is one, two o'clock in the morning and all the amazing people here at GIANT working hard. (phone rings) - Hey Courtney. - Hi. - Hello. - Can you hear me? - Cool, yeah I had to turn my mic, I'm sorry.

- Hey Michelle. - Hello. - For starters, the thing about is this unprecedented health crisis in this country right now and myself along with thousands or hundreds of thousand grocery workers in this country are on the front lines.

And I mean that's what we do and this is what it is and all of a sudden we've been thrust into the role of being what they call "essential personnel." - The customers are buying three and $400 worth of groceries.

- I just had some hand soap, I was a stocking and I couldn't even get it off of our car and onto the shelf before people were already ripping into boxes and taking it. - So now I'm trying to pitch in and help because these stores look like a war zone you know what I mean? So I'm a' pitch out and help grocery.

Help out in any capacity that need be. Because you gotta do that, to try to help put these stores back together again. - I mean it's not like the point where people are rioting or anything or we have to have armed guards, but I don't know, it just doesn't seem like that's too far out of the realm of possibility at this point.

- And our store opens up at five and usually by eight or nine o'clock some of the essential items are gone. - Your store opens at 6:00 a.m. and trust and believe when you pull up at 6:00 a.m. there's people there, people shopping and wanting to know, "Hey, do you have this? "When will you have this? "Where's the next delivery?" - I can just say this much.

I have worked for Kroger for 10 years and this is the absolute worst I have ever seen it. - We haven't dealt with this amount of shortages and workers too, a lot of folks are just calling out cause they don't feel safe, which is totally reasonable.

- I look at it at this point it's just, it is what it is. This is my job and the only thing I can do is just try to take an aggressive approach to wash my hands, and do the social distancing, and everything that they're asking us to do.

- The manager asked all the workers to try to stay at least six feet away from each other. But we can't stay six feet away from the customers. - So constantly having to tell myself, "Don't touch my face.

" Washing my hands frequently, trying to keep six feet away from people. - We do wear gloves to protect our hands and we sanitize our hands in between each customers. - I'm not trying to see my parents, I'm not trying to see my grandparents or anything at this point cause I deal with so many people day-to-day that I'm honestly worried that maybe even I could've gotten it and not know.

- My mom has a very weak immune system and my stepdad has just been diagnosed with cancer and getting ready to start radiation treatment, but I can't take anything in on them and I'm gonna be having surgery before long.

So I do everything I can to keep myself in good shape. - I have to take care of my parents who are both immunocompromised and older and every time I'm going to work, I'm running the risk of being a carrier and giving it to them.

- I have a daughter that I love, I have two grandkids and I'm apprehensive about going around them because I don't want them to... You know, to contract this through me. - I don't wanna be in that situation.

I don't wanna have to have to live with knowing that I was the person responsible for giving immunocompromised members of my family this virus. - But for the most part, man, I can really, really say my customers that they've been thanking me up saying, "Hey man, thank you for coming out here man.

"Thank you for all that you've been doing." - I've had quite a few customers thank me for being here and working. - And a lot of them understand what's going on right now. We have a good relationship with most of the customers and they understand.

- And you know that makes you feel good about it. at the end of the day, that people really appreciate what you're doing. - Retail workers have always been undervalued, underpaid. Right now we're seeing where they are basically holding, they're the glue right now.

- And I feel every grocery worker in the United States of America and I know I speak for them. I mean, just be cautious and be safe. we're asking everyone to work at home a possible postpone unnecessary travel we recognize that while many American workers can work from home many others cannot we're keeping our stores open to serve the American consumer they're stocking up their stores like they have devastated before and create an environment that's safe for our key members making sure that they feel supported during this very critical time here is one two o'clock in the morning and all the amazing people here at the I am working hard [Music] hey Courtney hear me Chloe I determine like I'm sorry hey Michelle hello for starters the thing about is unprecedented health crisis in this country right now and myself along with thousands of hundreds of thousands in this country are on the front lines and I mean that's what we do and is what it is and all of a sudden we've been thrust into the role of being a what we call a sense of personnel the customers are buying three and four hundred dollars worth of groceries I just had some hand soap I was stocking and I couldn't even get it off of our cart and onto the shelf before people were already like ripping into boxes and taking it so now I mean I'm trying to pitch in and help because these stores looking like a war zone you don't need so I'm gonna pitch down and help gross you know help out in any capacity that need be because you gotta do that to try to help with these stores back together again I mean it's not like the point where people are rioting or anything or yet they have armed guards but I don't know it just doesn't seem like that's too far out of the realm of possibility at this point and our store opens up at 5:00 and usually by 8 or 9 o'clock some of the essential items are gone you store opens at 6:00 a.

m. and trust in the lead when you pull up at 6:00 a.m. there's people there people shopping and wanting to know hey you have this when will you have this where's the next memory I can I work for Kroger for 10 years and this is the absolute worst I have ever seen it you haven't dealt with this amount of like shortages and workers - a lot of folks are just calling out because they don't feel safe which is totally reasonable I look at it at this point it is what it is this is my job and only thing I can do is just try to take an aggressive approach to wash my hands and do the social distancing and everything that they're asking us to do the manager asks to all the workers to try to stay at least 6 feet away from each other but we can't stay 6 feet away from the customers so constantly having to tell myself don't touch my face washing my hands frequently trying to keep 6 feet away from people we do wear gloves to protect our hands and we sanitize our hands in between each customers I'm not trying to see my parents I'm not trying to see my grandparents or anything at this point because I I deal with so many people with day to day that I'm honestly worried that you know maybe even I could have gotten to not know my mom has a very weak immune system and my stepdad has just been diagnosed with cancer and you ain't start radiation treatments but I can't take anything in on them and I'm gonna be having surgery before long so I'm I do everything I can to keep myself in good shape you know I have to take care of my parents who are both immunocompromised and older and you know like I everytime I'm going to work I'm running the risk of being a carrier and getting it to them I have a daughter that I love I have two great kids and I'm just about worn around them because I don't want their look you know mean you cannot track just through me I don't want to be in that situation I don't want to have to live with knowing that I was the person responsible for giving immunocompromised members of my family this virus but for the most part man I can really really save my customers in there they've been thinking they upset a man thank you for coming out here man thank you for all you've been doing I've had quite a few customers thank me for being here and working and they a lot of them understand what's going on right now they we have a good relationship with most of the customers and they understand hey you know that makes you feel good about it in that a date that people really appreciate that what you're doing retail workers have always been undervalued underpaid right now we're seeing where they are basically honing their the glue right now and I feel every place we work in the United States of American I know I speak to them I mean you know you just be cautious and be safe


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